Privacy Policy

Last updated: January 1, 2026

1. Introduction

co:sim (hereinafter referred to as "we" or "the Company") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. This policy applies to our website, applications, and all eSIM services.

2. Information We Collect

We may collect the following types of information:

Account Information

  • Email address (for account verification and communication)
  • Name (optional, for account display)
  • Phone number (your Global Prepaid number)

Transaction Information

  • Purchase history and order details
  • Payment information (processed by secure third-party processors; we don't store full card numbers)
  • Top-up records

Usage Information

  • Data usage and balance
  • Call and SMS records (Global Prepaid only)
  • Connection country and time

Technical Information

  • Device type and operating system
  • IP address and browser type
  • Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Information

We use collected information to:

  • Provide and maintain our eSIM services
  • Process transactions and send order confirmations
  • Deliver eSIM QR codes and usage instructions
  • Provide customer support and resolve issues
  • Send low balance alerts and service notifications
  • Improve our services and user experience
  • Send marketing information (with your consent; you can unsubscribe anytime)
  • Comply with legal obligations
  • Prevent fraud and abuse

4. Information Sharing

We do not sell your personal information. We may share your information in these circumstances:

  • Telecom Partners: To provide eSIM services, we share necessary technical information with local carriers
  • Payment Processors: Secure third-party services like Stripe
  • Customer Service Tools: Service providers for customer support
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or asset sale

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL/TLS encrypted transmission
  • Encrypted storage of sensitive information
  • Access controls and authentication
  • Regular security audits and monitoring
  • Employee security training

However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for the period necessary to fulfill collection purposes:

  • Account Information: Retained while your account is active, plus 2 years after closure
  • Transaction Records: Retained for 7 years per tax and legal requirements
  • Usage Records: Retained for 2 years for service improvement and dispute resolution
  • Marketing Preferences: Until you unsubscribe

7. Your Rights

Under applicable privacy laws (including GDPR), you may have these rights:

  • Access: Obtain a copy of your personal information we hold
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your information in certain circumstances
  • Restriction: Restrict how we use your information
  • Portability: Receive your information in a machine-readable format
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent you previously gave

To exercise these rights, contact us at privacy@cosim.io. We will respond within 30 days.

8. International Data Transfers

As our services are global, your information may be transferred to servers in Estonia (our headquarters) or other countries. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we may have collected a child's information, please contact us immediately, and we will take steps to delete it.

10. Policy Updates

We may update this Privacy Policy periodically. Updated policies will be posted on our website with the last updated date. Significant changes will be notified via email.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

  • Privacy matters: privacy@cosim.io
  • General support: support@cosim.io
  • WhatsApp: 24/7 Support