Frequently Asked Questions

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Global Prepaid

Real phone number + Voice + SMS + Data

Data Only

Fixed data plans, better value

General Questions

Global Prepaid

Data Only Plans

Device Compatibility

Installation & Activation

Usage Questions

Purchase & Payment

Refund Policy

Check Supported Devices

Confirm if your phone, tablet, or watch supports eSIM

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Frequently Asked Questions

Global Prepaid

Data Only

General Questions

What is eSIM?

What's the difference between Global Prepaid and Data Only?

How is co:sim different from traditional roaming?

Can I keep my original SIM card while using co:sim?

Global Prepaid

What is Global Prepaid?

What phone number do I get?

Are incoming calls free?

How does PAYG (Pay-As-You-Go) work?

What are Zone A and Zone B?

Is there a maintenance fee?

Can I top up my Global Prepaid card?

Data Only Plans

What are Data Only plans?

Can Data Only eSIMs make phone calls?

What's the difference between daily and total data plans?

What happens when I run out of data?

Can I use hotspot/tethering?

Are Data Only eSIMs reloadable?

Device Compatibility

Does my phone support eSIM?

How do I check if my phone is unlocked?

Can I use eSIM on tablets?

Can iPhones from mainland China use eSIM?

Installation & Activation

How do I install an eSIM?

When should I install the eSIM?

When does the validity period start?

What if installation fails?

Can I reinstall an eSIM?

Usage Questions

How fast is the network?

Why can't I connect to the network?

How do I check my remaining data/balance?

Can I use the eSIM in multiple countries?

Purchase & Payment

What payment methods are accepted?

When will I receive the QR code?

Can I get an invoice?

Can I pay with my Global Prepaid balance?

Refund Policy

Can I get a refund?

How do I request a refund?

How long until I receive the refund?

Check Supported Devices

Still have questions?

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